The SkyShop website is designed to be as simple as possible, while allowing maximum security and privacy for all your personal details.
Crucially, unencrypted credit card details will not be stored on our server, and will be sent only in encrypted form. The encryption technologies we use are SSL and PGP.
Use of Personal Information We will use personal information as supplied by you to process and deliver your order. We will disclose personal information such as your delivery address to a delivery service provider (ie a courier) as selected by you when you place your order. We also retain your order details in a secure offline system that is NOT connected to the internet. This is so we have a record of your order should you wish to return or exchange an item at a later date.
We do not publish personal information for any reason without your consent. Under no circumstances will SkyShop sell or receive payment for licensing or disclosing your personal information.
If you do not wish to place your order on the internet, we offer you the option of faxing or mailing your order. Please follow the instructions when placing your order.
Personal information like address, phone etc is only accessible after supplying a username and password. You must login before you can check your Order Status, View/Edit their Registration details, order online.
Once you have logged in your account will remain open until you quit the browser.
Email Addresses We will store your email address if you: send us a query; place an order or subscribe to an email list. Your email addresses is used for the purpose you provide it for and statistical information.
They are never disclosed for any other purpose.
Email Subscription Lists
This service is provided to you to communicate product information, special events and offers of interest to you based on your interest category selections and, if you choose, purchase history.
Our email subscription service is an 'opt-in' system.
Unencrypted credit card information is NOT stored on our internet servers. When you place an order our website encrypts and passes all order information to our back-office system. This system is not connected directly to the internet.
Our order processing system is protected by the an effecient firewall. A firewall is a hardware and software security system designed to filter specified exchanges of information and restrict access to authorised systems and users.
Feedback and Complaints Handling Procedure
SkyShop welcomes feedback and attends to all complaints promptly. Please email, fax or write to us using the contact information presented on this page.