Shipping, Refunds & Exchanges
When you place an order with SkyShop, we will notify you by email or phone if there is any delay in supplying your order. We will only charge your credit card once your order is ready for delivery.
Orders deliverable to Australian addresses are sent using our premium courier service. Toll priority.
Australian
Delivery Addresses
Delivery will be via Australia
Post or a Courier service and customers will need to provide a daytime delivery
address such as a home or work address with postcode and a contact telephone
number.
Please ensure that someone will be
available to sign for the parcel. If delivery is unsuccessful our courier will
leave a calling card asking the recipient to contact them directly to arrange
for re-delivery ( this is charged extra if there is no Authority to leave) . In
all cases if the parcel is not received within seven (7) business days it will
be returned to us and additional delivery charges will
apply.
INSURANCE
Australia Post and Toll Priority do not insure items shipped by
Skyshop, unless the customer specifies they want insurance which is calculated @
2% of the value of the goods, not including the freight. Once the items leave
our warehouse- the customer then owns the products.
Please note that orders shipped to remote areas may require
additional time to reach their destination.
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AUSTPOST EXPRESS
POST
Satchels delivery time
Tracking - Rating - Good express 500gm - $12.50
express 3kg - $16.50
express 5 kg - $25 RED
AUSTPOST SATCHELS
Tracking - Rating - Good
post 500gm - $9.00
post 3kg - $14.50
post 5 kg - $18.50 Toll
Priority- only to
fixed address - NO PO boxes - no Dangerous or Hazardous goods
Full
tracking - Rating - Good
Australia Wide - 1 - 2 business days
Remote areas, including NW Australia - Northern territory and
North Qld , above Cairns are classified remote and a remoter surcharge
applies.
Toll 1 kg - $14.50
toll 3 kg - $18.50
Toll 5 kg - $25.00 Fastway Couriers
Brisbane area- including
$9 - up to $25 kgs
-----
Gold Coast ( does not include hinterland )
Sunshine Coast ( does not include hinterland )
Toowoomba city area Gatton town including airport.
$16.50 up to 25 kgs
-----
Sydney
newcastle
Gosford
Northern Rivers major centres
Rockhampton
Gympie Town are only
Nambour
Bundaberg
Gladstone
Mackay
$20 up to 20 kgs
----- For Large and bulky items, we use toll
Ipec.
Call for a freight quote if uncertain, or
email us with what you are wanting to order.
We cant do a freight calculator due to the
nature of our stock.We are updating the
product database, with the weight of each product, so you can then add what the
total will be , then choose the method you wish to use.
Freight is calculated not
just on weight, but also on volume.
Some items are light, but take a lot of
space, such as foam products , cushions, covers.
Some items
cannot go Post, due to being either Hazardous /Dangerous goods or too large. These must be shipped on Toll Ipec.
If
you want to use your own shipping company account, please supply the account
number in the comments section.
A $7.50 handling charge
is applied for shipping on accounts due to the time it takes filling in connotes
and calling up freight companies to organise pickups.
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Overseas Delivery
Address
International shipping costs are determined by the total cost
of the order and the shipping method chosen.
International Airmail
This
is a postal option for orders intended for non-Australian delivery addresses.
Your order is sent via airmail to the country of destination at which point
delivery is reliant on the local postal service. Orders sent via airmail are not
insured.
Charges available on request.
International Courier
This
is a fully traceable priority-paid door-to-door courier option. Insurance is
option @ 2% of the invoice cost.
Charges available on request.
Payments & Returns
We accept VISA and MASTERCARD.
Payment is not charged to your credit card until your order is ready
to be dispatched.
Orders may be paid for
by bank deposit to an ANZ branch - or via direct deposit via bank transfer on
the web.
You can place your order and put in this as an option.For this option, we will email you an invoice witrh all details on it.
Returns, Refunds & Exchanges
We will gladly refund, credit or exchange all returns on presentation of the original SkyShop receipt. This will be done in full if itmes are recieved within 7 days of delivery.
Items returned after 7 days will incur a 20% restocking fee.
We must be notified prior to any item being returned by either email or phone and you will be given a reference number.
The customer is responsible for all freight charges for returns, and must accept responsibility for loss or damage whilst in transit and should insure that items are in a saleable condition and all packaging is as good as new.
Items must be returned in origianl packing with all accessories and manuals.
Delivery and packaging charges are not refundable unless as a result
of our error. All returns are to be sent to:
SkyShop Australia, P O Box
582, North Lakes, Queensland 4509.
Overseas
Returns
Please make sure you contact us prior to returning goods.
Where a refund of goods is payable all items are required to be returned in its
original condition by the recipient at their own expense using the same credit
card used for the original order. Upon receipt of the returned goods SkyShop
will:
-
Refund the original cost of goods plus the initial delivery charge to the original credit card used to place the order
-
Refund the mutually agreed return postage charges to the same credit card
No goods shall be refunded without prior agreement between the recipient and/or customer and SkyShop. Please include all return postage receipts. Delivery and packaging charges are not refundable unless as a result of our error. All returns of international shipments are subject to our International terms and conditions.